Terms & Conditions

1. Definitions and Interpretation

In these Terms & Conditions, unless the context otherwise requires, the following terms shall have the meanings assigned to them below:

• "nunsta," "we," "us," or "our" refers to the online casino and sports betting platform operated under PAGCOR licensing, accessible at nunsta.cam and associated domains, including all related services, software, and content.
• "Player," "you," or "your" refers to any individual who accesses, registers for, or uses nunsta services, regardless of whether such use is as a registered member or casual visitor.
• "Account" means the unique personal gaming account created by a Player upon successful registration with nunsta, through which all gaming activities, financial transactions, and communications are conducted.
• "Services" encompasses all casino games (slots, table games, live dealer games), sports betting markets, payment processing, customer support, promotional offers, and any other features provided through the nunsta platform.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory authority under whose license nunsta operates within the Republic of the Philippines.
• "Prohibited Jurisdiction" means any country, territory, or region where online gambling is illegal under local laws, or from which nunsta has elected to exclude players for regulatory or business reasons.
• "Bonus" includes all promotional offers, free spins, cashback, deposit matches, loyalty rewards, VIP benefits, and any other form of promotional value offered by nunsta to Players.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least twenty-one (21) years of age to register for, access, or use nunsta services. This age requirement is mandated by Philippine law and PAGCOR regulations governing online gambling activities. By creating an account, you represent and warrant that you meet this minimum age requirement. nunsta reserves the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate account suspension and forfeiture of all funds, including deposits and winnings.

2.2 Legal Capacity

You must possess full legal capacity to enter into binding contracts under the laws of your jurisdiction of residence. Individuals who are legally incapacitated, under guardianship, or otherwise restricted from entering contractual agreements are expressly prohibited from using nunsta services. You represent that you are not acting on behalf of, or for the benefit of, any third party when using nunsta services.

2.3 Geographic Restrictions

nunsta services are intended exclusively for players physically located in jurisdictions where online gambling is legal and properly regulated. You are prohibited from accessing nunsta services from any Prohibited Jurisdiction. It is your sole responsibility to ensure that your use of nunsta complies with all applicable laws in your jurisdiction of residence and physical location. The use of VPN, proxy servers, or any other technology to circumvent geographic restrictions is strictly forbidden and will result in immediate account termination and forfeiture of all funds.

2.4 Account Registration Process

To use nunsta services, you must complete the registration process by providing accurate, complete, and current information including but not limited to your full legal name, date of birth, residential address, email address, mobile phone number, and preferred currency. You agree to maintain and promptly update this information to ensure its accuracy throughout your relationship with nunsta. Any deliberate provision of false, misleading, or fraudulent information constitutes a material breach of these Terms and will result in immediate account closure, forfeiture of funds, and potential legal action.

2.5 Single Account Policy

Each Player is permitted to maintain only one (1) Account with nunsta. The creation or operation of multiple accounts, whether under your own name or in collusion with others, is strictly prohibited and constitutes fraud. nunsta employs sophisticated detection systems to identify duplicate accounts based on personal information, device fingerprinting, IP addresses, payment methods, and behavioral patterns. Upon detection of multiple accounts, nunsta reserves the right to close all such accounts immediately, void all transactions and winnings, and retain all deposits as damages for breach of contract.

2.6 Know Your Customer (KYC) Verification

As mandated by PAGCOR regulations and anti-money laundering (AML) requirements, nunsta is required to verify the identity of all Players before processing withdrawals. You agree to provide, upon request, government-issued identification documents (passport, driver's license, or national ID), proof of address (utility bill or bank statement dated within three months), and proof of payment method ownership. Failure to complete KYC verification within thirty (30) days of request will result in account suspension. nunsta reserves the right to request additional documentation at any time and to refuse service to individuals who cannot satisfactorily verify their identity.

3. Account Security and Responsibilities

3.1 Password Security

You are solely responsible for maintaining the confidentiality and security of your Account login credentials, including your username and password. You must not share, disclose, or permit others to use your Account under any circumstances. nunsta employs industry-standard security measures, but ultimate responsibility for Account security rests with you. You agree to immediately notify nunsta of any unauthorized access, security breach, or suspicious activity involving your Account.

3.2 Account Activity Responsibility

You are fully responsible for all activities, transactions, bets, and communications conducted through your Account, whether authorized by you or not. This includes activities resulting from your failure to maintain password confidentiality. nunsta shall not be liable for any losses, damages, or unauthorized activities resulting from your negligence in securing your Account credentials. You acknowledge that nunsta cannot distinguish between legitimate Account use and unauthorized access by third parties who have obtained your credentials.

3.3 Prohibited Account Uses

You agree not to use your nunsta Account for any purpose other than personal entertainment gaming. Prohibited uses include but are not limited to: commercial gambling operations, money laundering, terrorism financing, fraud, collusion with other Players, exploitation of software vulnerabilities, use of automated betting systems or bots, arbitrage betting, bonus abuse, and any activity that violates applicable laws or these Terms.

4. Financial Transactions

4.1 Deposits

You may deposit funds into your nunsta Account using payment methods approved and displayed on the platform, including but not limited to GCash, Maya/PayMaya, Philippine bank transfers, cryptocurrency, and other methods as may be added from time to time. All deposits must originate from payment methods registered in your own name; third-party deposits are strictly prohibited. Minimum and maximum deposit limits apply and are displayed during the deposit process. nunsta reserves the right to decline any deposit without providing reasons. Deposits are non-refundable except in cases of system error or as required by law.

4.2 Withdrawals

You may request withdrawal of your Account balance (excluding bonus funds subject to wagering requirements) at any time, subject to successful completion of KYC verification. Withdrawals will be processed to the same payment method used for deposits, unless alternative arrangements are approved by nunsta. Minimum and maximum withdrawal limits apply. nunsta aims to process withdrawals within 15 minutes to 24 hours for verified accounts, though processing times may vary depending on payment method, verification status, and transaction volume. nunsta reserves the right to conduct additional security checks for large withdrawals, which may extend processing times.

4.3 Fees and Charges

nunsta does not charge fees for deposits or withdrawals; however, third-party payment providers (banks, e-wallet operators, cryptocurrency networks) may impose their own fees, which are beyond nunsta's control. You are responsible for any such fees. Currency conversion fees may apply if your deposit currency differs from your Account currency.

4.4 Anti-Money Laundering (AML) Compliance

nunsta operates a strict AML policy in compliance with PAGCOR regulations and international standards. All deposits must be wagered at least once before withdrawal is permitted, unless nunsta determines the deposit was made in error. Suspicious transactions, including but not limited to deposits immediately followed by withdrawal requests with minimal or no gaming activity, will be investigated and may result in account suspension, transaction reversal, and reporting to relevant authorities. nunsta reserves the right to request source of funds documentation for large transactions or when patterns suggest potential money laundering activity.

5. Bonus Terms and Promotions

5.1 General Bonus Conditions

All bonuses offered by nunsta are subject to specific terms and conditions, which are published alongside each promotional offer. By claiming any bonus, you agree to be bound by those specific terms in addition to these general Terms & Conditions. Bonuses are granted at nunsta's sole discretion and may be modified, suspended, or terminated at any time without prior notice. nunsta reserves the right to refuse bonus eligibility to any Player without providing reasons.

5.2 Wagering Requirements

Unless otherwise stated, all bonuses are subject to wagering requirements, meaning you must wager the bonus amount (and sometimes the deposit amount) a specified number of times before bonus funds convert to withdrawable cash. Wagering contributions vary by game type and are clearly stated in the bonus terms. Failure to complete wagering requirements within the specified timeframe (typically 30 days) will result in forfeiture of bonus funds and any winnings derived therefrom.

5.3 Bonus Abuse

nunsta operates a zero-tolerance policy toward bonus abuse, which includes but is not limited to: creating multiple accounts to claim welcome bonuses repeatedly, exploiting software errors to gain unfair advantage, colluding with other Players to meet wagering requirements, using bet hedging strategies solely to clear wagering requirements without risk, and any other activity that violates the spirit and intent of promotional offers. Detected bonus abuse will result in immediate account closure, forfeiture of all bonuses and winnings, and retention of deposits as damages.

6. Gaming Rules and Conduct

6.1 Game Rules

Each game offered on the nunsta platform operates according to specific rules, which are accessible within the game interface or upon request to customer support. It is your responsibility to understand the rules before playing. In the event of any discrepancy between English-language rules and translated versions, the English version shall prevail. nunsta reserves the right to void any bets placed in violation of game rules or maximum bet limits.

6.2 Malfunctions

In the event of game malfunction, software error, or incorrect game outcome due to technical failure, nunsta reserves the right to void all affected bets and refund stake amounts. Any winnings generated from malfunctioning games are void and will be removed from Player accounts. nunsta's liability is limited to the return of stakes; we are not responsible for any consequential losses resulting from malfunctions.

6.3 Fair Play

You agree to play all games fairly and in good faith. Prohibited activities include but are not limited to: collusion with other Players, use of automated betting software or bots, exploitation of software vulnerabilities, bet manipulation, chip dumping in poker games, and any form of cheating. nunsta employs sophisticated monitoring systems to detect unfair play, and detected violations will result in immediate account termination, forfeiture of all funds, and potential legal action.

7. Intellectual Property Rights

All content displayed on the nunsta platform, including but not limited to software, graphics, logos, text, game designs, user interface elements, audio, video, and data compilations, is the exclusive property of nunsta or its licensors and is protected by Philippine and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use nunsta services for personal entertainment purposes only. You may not copy, modify, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from nunsta without prior written consent.

8. Responsible Gaming and Self-Exclusion

8.1 Commitment to Responsible Gaming

nunsta is committed to promoting responsible gaming practices and protecting vulnerable Players. We provide comprehensive tools to help you maintain control over your gaming activities, including deposit limits, loss limits, session time limits, reality check reminders, and self-exclusion options. These tools are accessible through your Account settings at any time.

8.2 Self-Exclusion

If you believe your gaming activity has become problematic, you may request self-exclusion for a specified period (minimum 6 months) or permanently. During self-exclusion periods, you will be unable to access your Account, deposit funds, or participate in any gaming activities. Self-exclusion applies across all nunsta platforms and cannot be reversed until the expiration of the chosen period. You may request self-exclusion by contacting customer support. nunsta will make reasonable efforts to prevent you from opening new accounts during self-exclusion periods, but ultimate responsibility for honoring self-exclusion rests with you.

8.3 Problem Gambling Resources

If you or someone you know is struggling with problem gambling, professional help is available through PAGCOR's responsible gaming resources and international organizations such as Gamblers Anonymous. nunsta encourages all Players to seek help if gambling stops being entertainment and becomes a problem.

9. Privacy and Data Protection

Your use of nunsta services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information. By accepting these Terms & Conditions, you also consent to our data processing practices as described in the Privacy Policy. nunsta implements industry-standard security measures to protect your data but cannot guarantee absolute security against all potential threats. You acknowledge and accept the inherent risks of transmitting information over the internet.

10. Limitation of Liability

To the maximum extent permitted by applicable law, nunsta, its directors, officers, employees, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure arising out of or relating to your use or inability to use nunsta services, even if nunsta has been advised of the possibility of such damages. Our total aggregate liability to you for all claims arising from your use of nunsta services shall not exceed the total amount of deposits you made to your Account during the six (6) months immediately preceding the event giving rise to liability.

11. Account Closure and Termination

11.1 Your Right to Close

You may close your nunsta Account at any time by contacting customer support. Upon closure, you must withdraw all remaining funds (subject to wagering requirements and verification). Any unclaimed funds remaining in closed accounts after ninety (90) days may be forfeited to cover administrative costs.

11.2 nunsta's Right to Suspend or Terminate

nunsta reserves the right to suspend or terminate your Account immediately, without prior notice, for any reason including but not limited to: breach of these Terms & Conditions, suspected fraud or illegal activity, failure to complete KYC verification, prolonged inactivity, or at nunsta's sole discretion. Upon termination, all bonuses and promotional winnings will be forfeited. nunsta will endeavor to refund legitimate deposited funds to verified Players, but reserves the right to retain funds in cases of fraud, bonus abuse, or Terms violations.

12. Dispute Resolution and Governing Law

12.1 Complaints Procedure

If you have a complaint regarding nunsta services, you must first contact our customer support team in writing via email or live chat, providing full details of your complaint. nunsta will investigate and respond to all complaints within ten (10) business days. If you are not satisfied with our response, you may escalate the matter to PAGCOR as our regulatory authority.

12.2 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or relating to these Terms or your use of nunsta services shall be subject to the exclusive jurisdiction of the courts of the Republic of the Philippines.

12.3 Arbitration

In the event of any dispute that cannot be resolved through our complaints procedure or PAGCOR intervention, both parties agree to submit the matter to binding arbitration in accordance with Philippine arbitration laws. The arbitration shall be conducted in English in Metro Manila, and the arbitrator's decision shall be final and binding on both parties.

13. General Provisions

13.1 Amendments

nunsta reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. Amended Terms will be published on the nunsta website with a new "Last Updated" date. Your continued use of nunsta services following any such changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

13.2 Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

13.3 Waiver

nunsta's failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision or any other provision. No waiver by nunsta shall be effective unless made in writing and signed by an authorized representative.

13.4 Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms & Conditions without nunsta's prior written consent. nunsta may freely assign or transfer these Terms and all rights and obligations hereunder to any third party without notice or consent.

13.5 Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any specific game rules or bonus terms, constitute the entire agreement between you and nunsta regarding your use of our services and supersede all prior agreements, representations, and understandings.

14. Contact Information

For questions, concerns, or communications regarding these Terms & Conditions, you may contact nunsta through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the nunsta website
• Customer Support: Filipino-English bilingual agents available around the clock